bet399 Responsible Gaming

What is Responsible Gaming?

Responsible gaming means approaching online betting and casino play as a form of entertainment — not as a way to earn income or to escape personal problems. At bet399, we firmly believe that gambling should be an enjoyable, controlled activity. When it stops being fun, it becomes a problem, and that is when our tools and support team are here to help.

bet399 is committed to maintaining a safe environment for all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. Every account holder has access to our full suite of responsible gaming tools from day one. We encourage all players to use these tools proactively, not only when a problem has already developed.

Deposit Limits

Deposit limits are one of the most effective tools for keeping your gambling within a comfortable budget. You can set a daily, weekly, or monthly deposit limit on your bet399 account at any time. Once a limit is active, your account will automatically decline any deposit that would cause you to exceed your chosen threshold within the relevant time window.

How to set a deposit limit

Log in to your bet399 account and navigate to the Responsible Gaming section of your account settings. Select "Deposit Limits", choose your preferred time period, and enter the maximum amount in Bangladeshi Taka (৳) that you wish to deposit within that period. The limit takes effect immediately.

Increasing or removing a limit

Any request to increase or remove a deposit limit is subject to a mandatory 7-day cooling-off period before the change is applied. This delay is intentional — it gives you time to reconsider before a higher limit becomes active. Requests to decrease a deposit limit, however, take effect immediately.

Time-Out & Self-Exclusion

Time-Out (Short Break)

If you feel that you need a brief pause from gambling, the time-out feature lets you suspend your bet399 account for a defined short period. Available time-out durations are 24 hours, 3 days, 7 days, or 30 days. During a time-out, you will not be able to log in, place bets, or make deposits. Any pending withdrawals will be processed normally during this period.

A time-out is designed as a cooling-off measure. It does not permanently close your account. At the end of the chosen period, your account will automatically reactivate. If, during the time-out period, you decide you need a longer break, you can contact our support team to extend the pause or convert it into a full self-exclusion.

Self-Exclusion (Extended Break)

Self-exclusion is a more formal commitment to take a significant break from gambling. When you request self-exclusion, your bet399 account will be suspended for your chosen duration — minimum 6 months, with options extending up to 5 years or permanently. During a self-exclusion period, you will be unable to log in, reactivate your account, or create a new account using the same identity.

Self-exclusion requests submitted via email are processed within 24 hours. We take these requests seriously. If you attempt to register a new account during a self-exclusion period, it will be closed and any deposits refunded once identified.

Loss Limits & Session Reminders

Loss Limits

A loss limit lets you cap the maximum amount you are prepared to lose within a given time period — daily, weekly, or monthly. Once your net losses for the period reach your set limit, you will be automatically locked out of placing further bets until the next period begins. Like deposit limits, requests to increase a loss limit are subject to a 7-day delay, while reductions apply immediately.

Session Time Reminders

It is easy to lose track of time during a live casino session or while following a BPL cricket match. Session reminders send you a notification at regular intervals — every 30, 60, or 90 minutes, depending on your preference — to let you know how long you have been playing and prompt you to consider whether to continue. These reminders are gentle nudges, not hard stops, but they are a valuable tool for staying aware of your playing time.

Reality Check Feature

In addition to time reminders, the bet399 reality check displays your net win/loss position for the current session at the interval you choose. Seeing your actual financial position in real time helps you make informed decisions about continuing or stopping your session.

Recognising Problem Gambling

Problem gambling does not always look dramatic. It often develops gradually, and many people do not recognise the signs until the impact on their finances, relationships, or mental health has already become significant. The following are common warning signs that gambling may be becoming a problem:

• 🔄 Chasing losses — continuing to bet in an attempt to win back money already lost
• 💸 Betting with money intended for essential expenses such as rent, food, or utilities
• 🤫 Hiding your gambling activity from family members, friends, or colleagues
• 😰 Feeling restless, irritable, or anxious when not gambling, or when trying to reduce your play
• ⏰ Spending increasing amounts of time gambling, often longer than originally planned
• 📉 Neglecting work, studies, family responsibilities, or personal health because of gambling
• 💳 Borrowing money, taking loans, or selling personal belongings to fund gambling
• 🧠 Believing that a "big win" is just around the corner and will resolve all financial problems

If you recognise any of these signs in yourself or someone you know, please reach out to our support team without delay. Seeking help early is always the right decision.

Protecting Minors

bet399 operates a strict 21+ age policy. We verify the age and identity of every account holder through our KYC process. Any account found to belong to an individual under the age of 21 will be immediately closed, all funds will be voided, and the matter may be referred to relevant authorities.

If you share a device with younger family members, we strongly recommend installing parental control software to prevent access to online gambling platforms. Common tools available in Bangladesh include built-in screen time controls on Android and iOS devices, as well as third-party parental control applications.

Never share your bet399 login credentials with anyone, including family members. Your account is registered to you personally and must not be used by any other individual, regardless of age.