bet399 Terms & Conditions

1 Acceptance of Terms

By accessing, registering on, or otherwise using the bet399 platform at bet399.bar, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions in their entirety. If you do not agree with any provision of these Terms, you must immediately cease using the platform.

These Terms constitute the entire agreement between you and bet399 with respect to your use of the platform and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written , relating to the subject matter hereof.

2 Eligibility & Age Verification

Use of the bet399 platform is strictly restricted to individuals who meet all of the following criteria:

• You are at least 21 years of age. bet399 enforces a strict 21+ policy across all products and services on the platform.
• You are accessing the platform as an individual acting in your own personal capacity, and not on behalf of any third party.
• You have not previously been excluded from, or had an account suspended by, bet399 or any affiliated platform.
• You are not a current employee, contractor, director, or immediate family member of an employee of bet399 or any of its game-provider partners.
• Participation in online betting and casino gaming is not prohibited by the laws applicable to your jurisdiction.

bet399 may request documentary proof of age and identity at any time. If you are unable to provide satisfactory verification, your account may be suspended and any pending withdrawals placed on hold until verification is completed. bet399 shall not be liable for any losses arising from a player's misrepresentation of their age or identity.

3 Account Registration & Security

3.1 Single Account Policy

Each individual is permitted to hold only one registered account with bet399. The opening of duplicate, shared, or otherwise multiple accounts by the same person is strictly prohibited. Where duplicate accounts are identified, bet399 reserves the right to immediately suspend all associated accounts, void any pending bets or bonus balances, and withhold any withdrawals pending investigation.

3.2 Accurate Information

You must provide complete, accurate, and up-to-date information at the time of registration, including your full legal name, date of birth, email address, and mobile number. You are responsible for maintaining the accuracy of this information and must notify bet399 promptly of any changes via the support channel.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your username and password. bet399 will never ask for your password via email, SMS, or live chat. You must notify bet399 immediately if you suspect that your account credentials have been compromised. bet399 will not be liable for any losses resulting from unauthorised access to your account caused by your failure to keep your login details secure.

4 Deposits & Withdrawals

4.1 Supported Payment Methods

bet399 currently accepts deposits and processes withdrawals via the following payment channels: bKash, Nagad, Rocket, and Upay. Availability of specific methods may vary and is subject to change without prior notice. Players must use payment accounts registered in their own name — third-party funding is not permitted.

4.2 Minimum Deposit

The minimum deposit amount is ৳200. Deposits below this threshold will not be credited to your betting wallet. There is no maximum deposit limit, though bet399 may apply transaction monitoring controls in accordance with its internal risk policy.

4.3 Withdrawal Processing

Withdrawal requests are processed within 15 minutes to verified bKash and Nagad accounts under normal operating conditions. Processing times may be extended during periods of high demand, scheduled maintenance, or where additional verification is required. bet399 does not accept responsibility for delays caused by mobile wallet operators or banking intermediaries.

4.4 Withdrawal Verification Requirement

All players must complete identity verification before their first withdrawal is processed. Verification documents may include a national ID card (NID), passport, or driving licence. Funds will not be released to unverified accounts. bet399 reserves the right to request additional documentation where the source of funds is unclear.

4.5 Currency

All transactions on the bet399 platform are conducted in Bangladeshi Taka (BDT / ৳). bet399 does not accept or pay out in foreign currencies. Exchange rates and cross-currency conversions are the sole responsibility of the player's payment provider.

5 Bonuses & Promotions

5.1 General Bonus Terms

All bonuses, free bets, cashback offers, and promotional credits issued by bet399 are subject to the specific terms presented at the time the offer is made, including the applicable wagering requirement, minimum odds, eligible games, and expiry period. In the event of a conflict between a specific promotion's terms and these general Terms and Conditions, the specific promotion's terms shall prevail.

5.2 Wagering Requirements

Unless otherwise stated in a specific promotion, bonus funds must be wagered a minimum number of times (the "wagering requirement") before any winnings derived from those funds may be withdrawn. The wagering requirement for each active promotion is displayed in your account dashboard. Bonus balances and their associated winnings will be forfeited if the wagering requirement is not met within the specified expiry period.

5.3 Bonus Abuse

bet399 actively monitors accounts for patterns indicative of bonus abuse, including but not limited to: opening multiple accounts to claim the same offer more than once, placing low-risk hedged bets to artificially satisfy wagering requirements, or colluding with other players. Where bonus abuse is identified, bet399 reserves the right to void the relevant bonus, cancel associated winnings, and suspend the account pending investigation.

5.4 Promotional Changes

bet399 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Changes to ongoing promotions will not affect bonuses that have already been credited to a player's account, provided that the relevant wagering period has not yet expired.

6 Sports Betting Rules

6.1 Bet Acceptance

All bets placed on the bet399 platform are subject to acceptance by bet399. The platform reserves the right to refuse or limit any bet at its sole discretion, including but not limited to bets that exceed applicable maximum stake limits or bets placed on markets that have been suspended or voided.

6.2 Cricket & Live Betting

bet399 offers pre-match and in-play betting markets on cricket events including the Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, and Bangladesh Tigers international fixtures. In-play odds are updated in real time. bet399 cannot be held responsible for bets placed during a delay in the live odds feed. All in-play bets are confirmed at the odds displayed at the point of bet acceptance.

6.3 Void Bets

A bet will be declared void and your stake returned in full in the following circumstances: the event is cancelled or abandoned and not resumed within 48 hours; the market is suspended by bet399 prior to settlement; or a technical error is identified that materially affected the odds at which the bet was placed. bet399's decision on void bets is final.

6.4 Match Fixing & Integrity

bet399 takes sporting integrity seriously. Any account found to have placed bets based on insider information, or in connection with any attempt to manipulate sporting results, will be immediately suspended and all associated funds withheld pending investigation. bet399 cooperates fully with relevant sporting bodies and authorities in such matters.

7 Casino & Game Rules

7.1 Third-Party Game Providers

Casino games available on bet399 are supplied by independent third-party studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. Each game operates under the rules published by its respective provider. bet399 does not control, modify, or influence the outcome of any casino game. All outcomes are determined by independently tested and certified Random Number Generator (RNG) systems.

7.2 Malfunction Policy

In the event of a game malfunction, disconnection, or technical fault, any bets affected by that malfunction will be considered void and stakes returned. bet399 will not honour winnings generated during a confirmed malfunction event. Players are encouraged to report any suspected technical issues immediately to the support team.

7.3 Live Casino

Live dealer games are subject to the same general terms as standard casino games. In live sessions, the decision of the dealer and the game studio's surveillance team is final in all matters of dispute. bet399 acts solely as a platform intermediary and does not employ live dealers directly.

8 Responsible Gaming

bet399 is committed to promoting safe, responsible, and sustainable gambling. The platform provides the following tools to help players manage their activity:

• Deposit Limits: Set daily, weekly, or monthly deposit caps directly from your account settings.
• Session Time Reminders: Configure automatic notifications after a set period of continuous play.
• Self-Exclusion: Request a temporary or permanent self-exclusion at any time by contacting bet399 support. Once applied, self-exclusion cannot be reversed for the duration of the agreed period.
• Reality Checks: Receive periodic on-screen prompts showing your session duration and net gaming activity.

If you feel that gambling is having a negative impact on your life, we strongly encourage you to use these tools and contact our support team at [email protected]. For more detailed guidance, please visit our Responsible Gaming page. Players must be 21 years or older. Please gamble responsibly.

9 Intellectual Property

All content on the bet399 platform, including but not limited to logos, trademarks, text, graphics, images, software, and the overall site design, is the intellectual property of bet399 or its licensors and is protected under applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only.

You may not copy, reproduce, republish, upload, post, transmit, distribute, or otherwise exploit any content from the bet399 platform without the prior written consent of bet399. Unauthorised use of any bet399 intellectual property will result in account termination and may give rise to legal action.

10 Limitation of Liability

To the fullest extent permitted by applicable law, bet399 shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption, arising from or in connection with your use of the platform, even if bet399 has been advised of the possibility of such damages.

bet399's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the platform shall not exceed the total amount deposited by you in the 30 days immediately preceding the event giving rise to the claim.

11 Governing Law & Disputes

These Terms and Conditions shall be governed by and construed in accordance with the laws applicable to the operation of the bet399 platform. Any dispute arising out of or in connection with these Terms that cannot be resolved amicably between the parties shall be subject to the exclusive jurisdiction of the competent courts as determined by bet399's registered place of operation.

Before initiating any formal dispute resolution process, you agree to contact bet399's support team in good faith and allow a minimum of 14 calendar days for the matter to be investigated and resolved internally. All formal dispute notifications should be submitted in writing to [email protected].

12 Miscellaneous Provisions

12.1 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect.

12.2 Waiver

bet399's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be made in writing and signed by an authorised representative of bet399.

12.3 Entire Agreement

These Terms, together with the Privacy Policy and any specific promotion terms referenced herein, constitute the entire agreement between you and bet399 with respect to your use of the platform and supersede all prior or contemporaneous understandings and agreements.

12.4 Contact

For any questions, concerns, or complaints regarding these Terms and Conditions, please contact the bet399 support team at: [email protected]. Our support team is available 24 hours a day, 7 days a week, in English.